Dear CAHA Members,

This season saw the changeover from PointStreak to the new Sport NGIN Scoring System.   The transformation was prompted by the benefit of a more intimate customer relationship between CAHA and the scoring system providers; the ability to have a real-time online scoring system; and the myriad of functional statistical features that are available through the NGIN platform. 

As expected there have been some teething pains;  mostly related adaptation to a new and unfamiliar interface but in general the system has performed to CAHA’s expectations.  CAHA knows that change is not always welcome or for that matter seamless.  On the whole our membership has embraced the changeover and CAHA has taken the lead in making sure the system is the best it can be including appointing a new Director of Electronic Scoring.  Sport NGIN has worked with CAHA and its members to support the new system and they continue to work with us to add features to enhance the system’s value to CAHA.   

Some of our members may be aware that recently the NGIN system suffered a loss of continuity in parts of the CDYHL and CCYHL leagues.  There was an interruption of the past game statistics and standings.  To be clear we now know this resulted from an issue related to CAHA not NGIN – an input mistake was made on our part.   As soon as the issue was discovered NGIN was notified and began to work on a solution.  NGIN kept CAHA informed of the progress and worked hard to identify the issue and restore the games and underlying statistics.   A task that was completed quickly and efficiently.

We are working hard at CAHA to support our members and address all of the scoring related issues as they happen.  NGIN is working as a partner with us to ensure that the best scoring platform is available to our leagues.  We know there will be issues and we are all still learning, unfortunately, sometimes the hard way.   We can’t say enough positive things about NGIN and how they handled this latest matter.  It was a true test of their technical support and system backups – trial by fire.  CAHA remains excited about the potential of the NGIN system and we are working hand-in-hand with Sports NGIN to add features and functionality to the platform to better serve our members.

We appreciates your patience and understanding related to this latest difficulty and we welcome your feedback on how we can serve our members better, be it scoring related or otherwise.

CAHA